Heathrow pickups, from arrivals to your door.
Your pickup point is confirmed when you book, so you know where to go after you land.
Meet and greet
Look for your name in arrivals
Your driver meets you inside the arrivals hall with a name board, or at a pickup location agreed with your booking.
Keep your phone switched on when you land so we can reach you.
After your flight lands
Clear arrivals and collect your bags
Allow time for passport control and baggage collection when arranging your pickup.
Check your confirmed meeting instructions
Check the meeting point confirmed with your booking and keep your phone available.
Meet your driver
Meet your driver at the agreed point. If you can’t see them, use the contact options below.
Can’t find your driver?
Stay in a clearly signed spot in arrivals and contact us. Tell us your terminal and the nearest landmark.
Your Heathrow pickup
A little time to land. A clear plan for pickup.
Plan your pickup around your landing time, with 15 minutes’ free waiting from your agreed pickup time.
From landing to your pickup
Your flight lands
We use your flight’s landing time to plan your pickup.
Time to collect your bags
Agree a pickup time that allows for passport control and baggage collection.
Your agreed pickup time
Your 15 minutes of free waiting starts here.
Free waiting included
15minutes
From your agreed pickup time.
After 15 minutes
Charged at the rate confirmed before you book.
Parking charges
Any applicable parking charge is confirmed with your quote.
Terminal pickup notes
Terminals 2, 3, 4 and 5 are covered
Heathrow terminal layouts differ, so your confirmed booking instructions always come first. Use these notes to prepare before you land.
Terminal 2 arrivals
Check your confirmed meeting point after baggage reclaim and keep your phone available when you enter arrivals.
Terminal 3 arrivals
Follow the arrivals signs, then use the meeting arrangement confirmed with your booking.
Terminal 4 arrivals
Terminal 4 can involve a different transfer route, so share your flight number and terminal when booking.
Terminal 5 arrivals
Terminal 5 is busy, so follow the agreed meeting point and call us if you cannot see your driver.
Before you land
Clear answers about Heathrow pickups
Your exact meeting arrangement is confirmed with your booking, but these facts apply to Heathrow pickup planning.
Pickup facts before you land. A Heathrow pickup is planned around your flight, terminal and agreed meeting instructions. Your meeting point is confirmed when you book.
Terminals covered
We cover Heathrow Terminals 2, 3, 4 and 5 for arrivals and departures.
Terminal guidesConfirmed meeting details
Your meeting point, pickup point or collection time is confirmed with your booking.
Pickup guidePrice fixed once confirmed
The price is fixed once confirmed, but it depends on route, time, day, vehicle, stops, waiting, parking and airport charges.
Journey time varies
Journey time varies with traffic, terminal, time of day, roadworks and airport processing time.
Drop-off guide
Before you book
Your booking checklist
Have these details ready when you book online or call. They help us suggest a suitable vehicle and confirm your arrangements.
- Flight number and arrival date
- Arrival terminal, if you know it
- Destination address
- Number of passengers
- Large suitcases and small bags
- Child seats, if needed
- Any extra stops
- A mobile number we can reach you on
FAQs
Common questions
A Heathrow pickup is a pre-booked minicab from arrivals: your driver meets you inside the arrivals hall with a name board or at an agreed point, monitors your flight and includes 15 minutes’ free waiting.
Do you monitor my flight for a Heathrow pickup?
Yes. We monitor your flight and adjust your pickup for delays. If your flight changes, contact us too so we can confirm your updated pickup details.
How long will my driver wait at Heathrow arrivals?
Your pickup includes 15 minutes of free waiting, starting at your agreed pickup time. Waiting after that is charged at the rate confirmed before you book.
What should I do if I can’t find my driver?
Stay in a clearly signed spot in arrivals and call 020 8569 4040 or message us on WhatsApp. Tell us your terminal and the nearest landmark so we can guide you to your driver.
Will my driver hold a name board?
Depending on your booking, your driver meets you inside the arrivals hall with a name board, or at a pickup point agreed when you book. Your confirmation shows which applies.
What details do you need for a Heathrow pickup?
Send your flight number, arrival date, terminal if known, destination address, passengers, luggage and mobile number. These details help us confirm the meeting arrangement and suitable vehicle.
Do Heathrow pickup instructions differ by terminal?
Yes. Terminal layouts differ, so your booking confirmation gives the final meeting point for Terminal 2, 3, 4 or 5. The terminal guides are useful for planning, but your confirmed instructions come first.
Is Heathrow pickup parking confirmed before I book?
Yes. Any applicable parking or waiting charge is covered as agreed in your quote, so you can see the full arrangement before you book.