Booking terms

1. About these terms

These terms apply to journeys booked with Heathrow Minicab, online, by phone or on WhatsApp. By making a booking, you agree to them. Anything confirmed with you when you book also forms part of your booking.

2. Making a booking

Your booking is confirmed once we’ve confirmed your journey details and quote. Please make sure the details you give us are correct, including:

• Pickup and destination addresses
• Flight number, terminal, date and time
• Number of passengers and luggage
• A mobile number we can reach on the day

3. Prices

• Prices depend on the time, day and route of your journey.
• Once your quote is confirmed, the price is fixed. There’s no meter, so traffic doesn’t change the fare.
• Waiting, parking and any extras are covered as agreed in your quote.
• The Heathrow drop-off charge isn’t part of the journey price; it’s added to your quote so you see the full cost before you book.
• If you change your journey, for example by adding a stop or changing the time, the price may change. We’ll confirm any new price with you first.

4. Payment

We accept cash and online payment. Please confirm your preferred payment method, and any payment instructions, when you book.

5. Pickups and waiting time

• Your meeting arrangement is confirmed when you book: inside arrivals with a name board, or at an agreed pickup point.
• We monitor your flight and adjust your pickup for delays. Please also tell us if your flight changes.
• Your pickup includes 15 minutes of free waiting, starting at your agreed pickup time. Waiting after that is charged at the rate confirmed before you book.
• Keep your phone switched on. If you can’t find your driver, stay in a clearly signed spot and call 020 8569 4040.

6. Changes and cancellations

If you need to change or cancel your booking, please call us on 020 8569 4040 as soon as possible. We’ll confirm your options and any applicable charges before going ahead.

7. Passengers, luggage and child seats

• Each vehicle has a passenger and luggage limit; see our vehicles. Tell us about all passengers, luggage and any bulky items when you book so we can send a suitable vehicle.
• Child seats are available on request at no extra cost. Tell us each child’s age when you book.

8. Journey times and connections

We plan collection times around your flight and traffic, but we can’t guarantee journey times or flight connections. Please allow enough time for check-in, security and, for airport-to-airport transfers, passport control and baggage collection.

9. In the vehicle

For everyone’s safety, seat belts must be worn and smoking isn’t allowed in our vehicles.

10. Lost property

If you leave something in a vehicle, contact us on 020 8569 4040 or at a2bradiocarss@gmail.com as soon as possible and we’ll do our best to help.

11. Complaints

If something isn’t right, please tell us by phone on 020 8569 4040 or by email at a2bradiocarss@gmail.com. We’ll look into it and get back to you.

12. Governing law

These terms are governed by the law of England and Wales.